Help & Support Center

1. Quick‑Access Links

Getting Started – New to NextHit? Learn setup basics ↓
Uploading & Analysis – File formats, upload limits, version comparison ↓
Understanding Your Hit Score – Hook Score, Hold Score, Skip Risk ↓
Billing & Subscriptions – Plans, upgrades, and refunds ↓
Troubleshooting – Common errors and fixes ↓
Contact Support – Chat or e‑mail a real human ↓

2. Getting Started

2.1 What is NextHit?

NextHit is a pre‑release analytics platform that predicts a track's hit potential before you invest in marketing. Upload unreleased audio, and our AI delivers a Hit Score report within minutes.

2.2 Minimum Requirements

Requirement	Details
Account	Verified e‑mail
Audio Format	WAV, AIFF, or high‑quality MP3 (320 kbps)
File Size	Up to 200 MB per track
Duration	30 seconds – 10 minutes

2.3 How to Run Your First Analysis

Click ➕ New Analysis in your dashboard.
Drag‑and‑drop your track (or multiple versions).
Select "Compare Versions" if needed.
Hit Run Analysis – results arrive in ~3 minutes.

3. Uploading & Analysis

3.1 Supported Formats & Metadata

We parse embedded ID3/RIFF tags to pre‑fill track title and artist. Any missing fields can be edited before submission.

3.2 Version Comparison

Upload up to 5 versions of the same track NextHit assigns a Relative Score and recommends the strongest version based on listener‑likelihood modelling.

3.3 Data Privacy

All uploads are encrypted at rest (AES‑256) and in transit (TLS 1.3). Files are auto‑deleted after 180 days or sooner if you click Delete Analysis.

4. Understanding Your Hit Score

Metric	What It Means	Good Range
Hook Score	Likelihood listeners stay past first 10 sec	70 +
Hold Score	Average engagement throughout	65 +
Skip Risk	Probability of early skip	< 30
Playlist Fit	Match against curated Spotify/Apple playlists	60 +
Market Fit	Genre‑based streaming potential	65 +

Need deeper insight? Hover over any metric in‑app to see methodology.

5. Billing & Subscriptions

Topic	Answer
Pricing	Pay‑as‑you‑go: $7.99 per track analysis or $9.99 per group (5 tracks) / Subscription: plans from $29 mo (5 groups / 25 tracks analyses)
Payment Methods	Visa, MasterCard, AmEx, Apple Pay, Google Pay via Stripe
Refunds	All sales final once analysis starts. Contact us within 7 days for exceptional cases.
Upgrade/Downgrade	Change plans anytime in Settings → Billing; prorated instantly.
Invoices & Tax	PDF invoices auto‑e‑mailed and downloadable. VAT/GST number supported.

6. Troubleshooting

Issue	Quick Fix
Upload stuck at 0 %	Check file size (<200 MB) & format. Disable VPN. Retry.
Analysis takes >10 min	Large files queue slower during peak hours. If still pending, contact us via email.
"Report failed to generate"	Click Retry once. Persistent? Send us email for support.
Can't log in?	Clear your cookies and try again or use incognito mode.
Billing declined	Verify card funds, address, or try alternate method.

7. Contact Support

Channel	Availability	SLA
E‑mail – support (at) nexthit (dot) co	24 × 7	First reply 24 h

Or Send Us a Message Directly

When contacting us, include:

Your account e‑mail;
Analysis ID (found in report URL);
Screenshots or error log.

8. Community & Resources

Product Roadmap
Feature Requests – Vote on the roadmap or e‑mail ideas (at) nexthit (dot) co.

9. Feedback

We thrive on user feedback. Rate your support experience after each chat or write to feedback (at) nexthit (dot) co with suggestions.

Still Need Help?

Press "Chat with Us" at the bottom‑right corner or send an e‑mail. We aim to resolve 95% of inquiries within one business day.